Terms of Service

These Terms of Service govern your use of Work Flow. By creating an account, starting a free trial, or subscribing, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.

1. Who we are

Work Flow is operated by HA Assure Group Pty Ltd, an Australian proprietary limited company trading as Workflow HA Assure, based in Western Australia, Australia. In these terms, "we", "us" and "our" refer to HA Assure Group Pty Ltd. "You" refers to the organisation and individuals using the service.

2. The service

Work Flow is a web-based project, team and workload management application. It allows organisations to plan projects, sub-projects and tasks, record working hours, allocate workload across team members, track progress, manage approvals, and produce reports.

The service is delivered entirely through a web browser. No physical goods are supplied and nothing is shipped.

3. Accounts and access

• Each subscription has one administrator, who is responsible for the account and for adding, removing and assigning roles to other users.
• You are responsible for keeping login credentials secure and for all activity that occurs under your accounts.
• You must provide accurate information when registering, and keep it up to date.
• You must notify us promptly at info@ha-assure.com if you believe an account has been accessed without authorisation.
• Accounts are for named individuals. Sharing a single login between multiple people is not permitted.

4. Free trial

We offer a 15-day free trial with full access to the service. No payment details are required to start a trial and no charge is made during it.

At the end of the trial, access to the workspace is paused unless you subscribe. Your data is retained and becomes available again immediately if you subscribe. You are under no obligation to subscribe, and a trial does not automatically convert into a paid subscription.

5. Fees and payment

Subscriptions are charged per user, per month, in Australian dollars:

Plan	Rate	Applies to
Standard	$4.00 per user, per month	Up to 100 users
Enterprise	$3.00 per user, per month	101 users and above
Yearly	10% discount	Either plan, paid annually in advance

• Payments are processed securely by Stripe. We do not store your card details.
• Subscriptions renew automatically each month or year until cancelled.
• The number of users you pay for ("seats") is set by you and can be changed at any time from the Billing page. Changes are prorated by Stripe, so you pay only for the portion of the period actually used.
• All fees are inclusive of GST where applicable. A tax invoice is issued for each payment.
• If a payment fails, we will notify the administrator and Stripe will retry. If payment ultimately cannot be taken, access may be suspended as described in section 13.

6. Cancellation and refunds

You may cancel your subscription at any time from the Billing page in the application, without contacting us and without penalty.

Full details are set out in our Refunds & Cancellation Policy, which forms part of these terms.

7. Your data

• We use your data only to provide and support the service.
• We do not sell your data, and we do not use it to train artificial intelligence models.
• Your administrator can export a complete copy of your organisation's data at any time using the Backup function, including while a subscription is suspended or after a trial ends.
• If your subscription ends, we retain your data for 90 days so you can return or export it. After that period it may be permanently deleted.
• How we handle personal information is set out in our Privacy Policy.

8. Acceptable use

You agree not to use Work Flow to:

• break any law, or infringe anyone's rights;
• store or transmit malicious code, or attempt to gain unauthorised access to the service or another organisation's workspace;
• interfere with, overload or disrupt the service or its infrastructure;
• resell, sublicense or white-label the service without our written agreement;
• reverse engineer or copy the service, except where the law expressly permits it.

9. Availability and support

We aim to keep Work Flow available at all times, but we do not guarantee uninterrupted access. The service may occasionally be unavailable for maintenance, updates, or reasons outside our control.

Support is provided by email at info@ha-assure.com. We aim to respond to all enquiries within two business days.

10. Intellectual property

The Work Flow software, design, branding and documentation remain the property of HA Assure Group Pty Ltd. Your subscription grants you a non-exclusive, non-transferable right to use the service for your organisation's internal business purposes for the period you have paid for.

11. Australian Consumer Law

Where our liability can lawfully be limited in relation to services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

12. Limitation of liability

Subject to section 11, and to the maximum extent permitted by law:

• the service is provided on an "as is" basis, and we do not warrant that it will be error-free or meet every requirement;
• we are not liable for indirect, incidental or consequential loss, including loss of profit, revenue, goodwill, business opportunity or anticipated savings;
• our total aggregate liability arising out of or in connection with the service is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim.

You remain responsible for maintaining your own backups of important data. The Backup function is provided for this purpose.

13. Suspension and termination

We may suspend or terminate access if:

• payment is not received after Stripe's automatic retry attempts have been exhausted;
• a free trial ends without a subscription being taken up;
• these terms are breached, including the acceptable use provisions in section 8.

Where access is suspended for non-payment, your data is not deleted. Administrators retain access to the Billing page and the Backup function so that payment can be corrected and data exported. Access is restored automatically once payment succeeds.

You may terminate at any time by cancelling your subscription.

14. Changes to these terms

We may update these terms from time to time. If a change materially affects your rights, we will give you at least 30 days' notice by email to your administrator before it takes effect. Continuing to use the service after that date means you accept the updated terms. If you do not accept them, you may cancel and we will refund any unused portion of a prepaid period.

15. Governing law

These terms are governed by the laws of Western Australia, Australia. The courts of Western Australia have non-exclusive jurisdiction over any dispute. Before commencing proceedings, both parties agree to attempt to resolve the matter in good faith by contacting the other.

16. Contact

HA Assure Group Pty Ltd
Trading as Workflow HA Assure
Western Australia, Australia
Email: info@ha-assure.com