Refunds & Cancellation Policy

Version 1.0 · Last updated 14 August 2026

This policy explains how to cancel a Work Flow subscription and when refunds are available. It forms part of our Terms of Service.

In short: cancel any time yourself, in two clicks, with no penalty. You keep access until the end of the period you have already paid for. If something goes wrong on our side, we refund you.

1. Try before you pay

Every organisation can use Work Flow free for 15 days with full access to all features. No payment details are required to start a trial, and no charge is made during it. We encourage you to use the trial to satisfy yourself the service suits your needs before subscribing.

2. How to cancel

An administrator can cancel at any time:

Sign in to Work Flow
Open the Billing tab
Click Cancel my subscription and confirm

No notice period is required and no cancellation fee applies. You will receive an email confirming the cancellation and the date access ends.

If you cannot access your account, email info@ha-assure.com and we will process the cancellation for you.

3. What happens after you cancel

Your subscription remains active until the end of the billing period you have already paid for.
You will not be charged again.
At the end of that period, the workspace is paused. Your data is not deleted.
Administrators keep access to the Backup function so a full copy of your data can be exported.
Data is retained for 90 days, after which it may be permanently deleted.
You may resume before the end date, or subscribe again later, and your workspace returns exactly as you left it.

4. Refunds

Monthly subscriptions

Monthly fees are charged in advance for the month ahead. When you cancel, you keep access for the remainder of that month. We do not ordinarily provide partial refunds for an unused portion of a month, because access continues for the full period paid for.

Yearly subscriptions

If you cancel a yearly subscription within 30 days of the payment, we will refund the full amount on request. After 30 days, we will refund the unused whole months remaining in the year on a pro-rata basis, on request.

Seat changes

If you reduce the number of seats mid-period, Stripe automatically applies a pro-rata credit against your next invoice. If you add seats, you are charged only for the remaining portion of the period.

We will always refund

duplicate or accidental charges;
charges made after a cancellation was requested;
periods during which the service was substantially unavailable due to a fault on our side;
any charge made in error by us.

5. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If the service has a major problem, you are entitled to a refund or to have the problem fixed, and to compensation for any other reasonably foreseeable loss. Nothing in this policy limits those rights.

6. How to request a refund

Email info@ha-assure.com from the administrator's registered address, including your organisation name and the reason for the request.

We acknowledge every request within 2 business days.
Approved refunds are processed within 5 business days.
Refunds are returned to the original payment method via Stripe. Your bank may take a further 5–10 business days to show the funds.

7. If you disagree with a decision

If you are unhappy with the outcome of a refund request, reply to our email and ask for it to be reviewed. We will look at it again and respond within 5 business days. We would always prefer to resolve a dispute directly with you than have you raise a chargeback with your bank.

8. Contact

HA Assure Group Pty Ltd
Trading as Workflow HA Assure
Western Australia, Australia
Email: info@ha-assure.com